Alorica Inc., a global leader in customer experience (CX) and digital transformation services, has been named a Leader in Everest Group’s Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026. This distinction reflects Alorica’s decades‑long leadership in healthcare CX and further cements its position as the #1 CX provider trusted to operate at the highest levels of scale, complexity, and accountability.
“Healthcare CX isn’t about technology alone—it’s about trust,” said Ian Liu, Alorica’s Chief Medical Officer. “At Alorica, we prioritize our clients and their patients above everything else and that focus shows in our results. We are ranked #1 in performance by the large majority of our healthcare clients because we deliver consistent excellence with clinical understanding, operational discipline, and genuine care. Our significant growth year over year is a testament to being a trusted advisor to our Fortune 25 Healthcare clients. Being placed as a Leader by Everest Group reinforces what the world’s largest healthcare organizations already know: Alorica sets the standard for healthcare CX.”
Everest Group recognized Alorica for its ability to deliver clear, compliant, high‑quality experiences across patient, member, provider, and clinical touchpoints. Backed by more than 25 years of healthcare expertise and clinician-led leadership, Alorica combines deep industry knowledge, an outcome‑driven partnership model, and intelligent operations to reduce friction, improve outcomes, and consistently earn patient trust.
Lloyd Fernandes, Practice Director, Everest Group, said, “As healthcare enterprises increasingly look for partners that can make complex healthcare interactions easier to understand and navigate, Alorica is aligning well with these needs through its healthcare-focused talent base, consultative approach, and ability to translate healthcare communication into clearer member and patient experiences. Alorica’s capabilities in patient and member experience management, domain-led service design, and multilingual support, combined with investments in evoAI and Alorica ReVoLT, reflect a practical approach to improving interaction quality and reducing friction across healthcare touchpoints. These strengths have contributed to its positioning as a Leader in Everest Group’s Healthcare Customer Experience Management (CXM) Intelligent Operations PEAK Matrix® Assessment 2026.”
Alorica powers customer interactions for more major healthcare organizations than any other provider globally including payers, providers, pharmacy benefit managers and half of Fortune’s top 50 healthcare companies. The company consistently maintains a top 1–2 operational performance ranking across its healthcare client portfolio, outperforming peers in quality, compliance, and customer experience. Clients rely on Alorica for consistently strong outcomes—higher‑than‑industry NPS, 99.9% prior authorization quality compliance, and the ability to scale rapidly without compromising patient trust or operational integrity.
Alorica’s leadership is reinforced by its conversational AI platform (evoAI), real‑time voice language translation (Alorica ReVoLT®), advanced analytics, and automation—enabling equitable access to care, clearer communication across 75+ languages, and faster resolution across voice and digital channels. With more than 100,000 employees across 16 countries, Alorica provides 24/7 healthcare CX with global reach, surge resilience, and enterprise‑grade continuity, all delivered through strict HIPAA‑ and HITRUST‑aligned governance. This combination of innovation, scale, and discipline is why the 2026 Everest Group PEAK Matrix® recognizes Alorica as a Leader and why the world’s largest healthcare organizations continue to choose Alorica as their #1 partner.
Learn more at www.alorica.com/industries/healthcare.
About Alorica
Alorica is a global leader in customer experience and digital transformation services, empowering brands worldwide to create meaningful connections with their customers. With 100,000+ solutionists across 16 countries, the company draws on 25+ years of deep managed services expertise and performance excellence—combined with advanced analytics, automation and AI-enabled capabilities—to build long-term customer loyalty and drive operational efficiency. Alorica reinforces its commitment to a people-focused culture through its industry leading employee satisfaction scores, Great Place to Work® certifications, and employee-led nonprofit, Making Lives Better with Alorica (MLBA). For more information, visit www.alorica.com.
Disclaimer
Licensed extracts taken from Everest Group’s PEAK Matrix® Reports may be used by licensed third parties for use in their own marketing and promotional activities and collateral. Selected extracts from Everest Group’s PEAK Matrix® reports do not necessarily provide the full context of our research and analysis. All research and analysis conducted by Everest Group’s analysts and included in Everest Group’s PEAK Matrix® reports is independent and no organization has paid a fee to be featured or to influence their ranking. To access the complete research and to learn more about our methodology, please visit Everest Group PEAK Matrix® Reports.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260514429041/en/
Media gallery
